1. Information We Collect
1.1 Information You Provide to Us
When you use SolidDrafter, you may choose to provide us with:
- Account Information: name, email address, phone number, postal address, state, postcode, business details, and account preferences.
- Project and Platform Content: drafting projects, drawings, uploaded PDFs/images, project files, site addresses, client details, location or geo-reference information, and other information you choose to enter, upload, create, export, or share using the platform.
- Platform Activity and Communications: support inquiries, newsletter subscriptions, survey responses, feedback, and other communications with us.
- Billing Information: subscription status, payment records, invoices, and transaction details. Payment card details are processed by Stripe. We do not receive or store your full card number.
1.2 Information Collected Automatically
To operate, secure, and improve SolidDrafter, we may automatically collect:
- Technical Information: IP address, browser type, device information, operating system, approximate location, and diagnostic information.
- Usage Data: pages visited, tools and features used, time spent on the platform, and general interaction patterns.
- Product Analytics: limited product-usage events, which may be anonymous or pseudonymous, such as feature usage, performance metrics, and error logs. We do not use product analytics to collect drawing content, client names, site addresses, uploaded files, or project content. You can opt out of optional product analytics at any time in the app via Resources → Privacy Settings.
- Authentication and Security Data: login times, session duration, failed login attempts, security events, and account protection logs.
2. How We Use Your Information
We use the information we collect to:
- Provide Our Services: deliver the SolidDrafter drafting platform and related features.
- Manage Your Account: create, maintain, authenticate, and secure your user account.
- Store and Manage Your Projects: save, load, back up, export, and process your drafting projects and uploaded files.
- Support You: respond to inquiries, troubleshoot issues, and provide technical assistance.
- Improve Our Platform: understand usage patterns, improve performance, identify issues, and develop better tools and features.
- Keep You Safe: protect against fraud, misuse, unauthorised access, and security threats.
- Stay in Touch: send service notices, newsletters, product updates, and promotions where permitted by law or where you have consented.
- Process Payments: manage subscriptions, invoices, payment status, and billing records.
- Meet Legal Requirements: comply with applicable laws, regulations, accounting obligations, taxation requirements, and dispute-resolution processes.
3. Product Analytics and Privacy Controls
SolidDrafter may use optional product analytics to understand how users interact with the platform. This helps us improve usability, performance, and feature development.
Product analytics may include limited product-usage events such as tools selected, features used, export actions, general interaction patterns, performance metrics, and error logs.
Product analytics does not collect drawing geometry, drawing content, uploaded files, client names, site addresses, project content, or sensitive project information.
Opt out at any time: you can opt out of optional product analytics in the app via Resources → Privacy Settings.
Essential security, authentication, billing, error, and system reliability records may still be collected because they are required to operate, secure, and maintain the platform.
4. Sharing Your Information
We may share your information with trusted service providers who help us operate SolidDrafter, including:
- Authentication and Database: Supabase, including Supabase Auth for secure sign-in and PostgreSQL hosting for account, project, and drawing data.
- File Storage: Supabase Storage or similar storage services for uploaded files, project assets, images, PDFs, and related platform data.
- Payment Processing: Stripe, to process payments and subscriptions. Your card details are entered with and handled by Stripe. We do not receive or store your full card number.
- Product Analytics: PostHog, for optional product analytics, usage insights, performance metrics, and error reporting. You can opt out of optional product analytics at any time via Resources → Privacy Settings.
- Email Delivery: Resend or similar email delivery services, to send account, transactional, verification, billing, support, and notification emails.
- Hosting Provider: Vercel or similar cloud hosting services, for application deployment, hosting, and delivery.
- Technical Support: third-party contractors or service providers assisting with platform maintenance, troubleshooting, support, or development.
- Professional Advisers: lawyers, accountants, auditors, insurers, and other advisers for business, legal, compliance, accounting, and operational purposes.
- Legal Authorities: government agencies, regulators, law enforcement bodies, courts, or other parties where required or permitted by law.
We do not sell your personal information.
All service providers are expected to maintain appropriate security measures and handle information only for the purposes for which we provide it to them.
5. Exports and Shared Links
Files you export from SolidDrafter, including PDFs, DXF files, project files, images, or other generated outputs, may include information you entered into a project.
This may include drawings, client names, site addresses, project names, location data, geo-references, notes, dimensions, annotations, and other project content.
Read-only links or shared project links you create may also disclose project information to anyone who can access the link, depending on the link settings and permissions.
You control when exports and shared links are created and with whom they are shared. You should only share exported files or links with people authorised to view the relevant project information.
6. Overseas Data Storage
Some of our service providers may store or process information outside Australia, including in the United States or other jurisdictions where they operate.
Where this occurs, we take reasonable steps to ensure that our service providers maintain appropriate privacy and security safeguards.
Your information may be processed overseas by providers such as Stripe, PostHog, Supabase, Vercel, Resend, or similar service providers used to operate the platform.
7. How We Protect Your Information
Your security is important to us. We take reasonable steps to protect personal information and project data from misuse, interference, loss, unauthorised access, modification, or disclosure.
Our security measures may include:
- Encryption: encryption in transit and, where supported by our service providers, encryption at rest.
- Access Controls: account authentication, access restrictions, role-based access controls, and least-privilege access for administrative functions.
- Secure Infrastructure: reputable cloud service providers, secure hosting practices, regular platform maintenance, and provider-level security controls.
- Monitoring and Logging: security logs, diagnostic records, and error monitoring to help identify and respond to issues.
- Operational Controls: internal access restrictions, review of sensitive access where appropriate, and use of trusted service providers.
No online platform can guarantee absolute security. You are responsible for keeping your login details secure and not sharing your account credentials.
8. How Long We Keep Your Information
We keep personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, unless a longer retention period is required by law.
As a general guide:
- Account Data: retained while your account is active and for a reasonable period after closure where required for legal, accounting, taxation, fraud prevention, or dispute-resolution purposes.
- Project Data: retained while your account is active, or until you delete the project or request deletion, subject to backup, legal, and technical limitations.
- Billing and Transaction Records: retained as required for accounting, taxation, legal, and business record-keeping purposes.
- Support Records: retained for a reasonable period after the support matter is resolved.
- Product Analytics Data: retained in aggregated, anonymised, or pseudonymous form where possible.
- Security and Authentication Records: retained for a reasonable period to help protect accounts, investigate suspicious activity, and maintain platform security.
Deleted information may remain in backups for a limited period before being securely overwritten or deleted in accordance with our normal backup processes.
9. Your Privacy Rights
You have control over your personal information. Under Australian privacy law, you may request to:
- Access Your Information: request a copy of personal information we hold about you.
- Update Your Information: correct inaccurate, incomplete, or outdated information.
- Delete Your Information: request deletion of your personal information, subject to legal, technical, operational, accounting, taxation, and other lawful retention requirements.
- Download Your Data: receive your information in a portable format where reasonably available.
- Manage Your Preferences: update your privacy, communication, and product analytics settings.
- Opt Out of Product Analytics: opt out of optional product analytics at any time via Resources → Privacy Settings.
- Opt Out of Marketing: unsubscribe from promotional emails at any time.
To exercise these rights, contact us at support@soliddrafter.com.au. We will respond within a reasonable period and, where required by law, within 30 days.
10. Cookies and Tracking Technologies
SolidDrafter uses cookies, local storage, and similar technologies to operate and improve the platform.
These may include:
- Essential Cookies and Storage: required for authentication, session management, security, and core platform functionality. These cannot be disabled through the platform because they are necessary for SolidDrafter to work.
- Functional Cookies and Storage: used to remember your preferences, canvas settings, privacy choices, and personalisation settings.
- Analytics Technologies: used to understand platform usage and improve SolidDrafter, where optional product analytics is enabled.
You can opt out of optional product analytics at any time in the app via Resources → Privacy Settings. You can also control cookies through your browser settings. However, disabling essential cookies or storage may prevent SolidDrafter from working properly.
11. Marketing Communications
We may send you product updates, newsletters, offers, or promotional communications where permitted by law or where you have consented.
You can unsubscribe from marketing emails at any time by using the unsubscribe link in the email or by contacting us at support@soliddrafter.com.au.
We may still send you important service, security, billing, legal, or account-related messages even if you opt out of marketing communications.
12. Age Requirements
SolidDrafter is designed for professional use and is intended for users aged 18 years and older.
We do not knowingly collect personal information from anyone under 18. If we become aware that we have collected personal information from someone under 18, we will take reasonable steps to delete it.
13. Questions, Complaints, or Concerns
If you have questions about this Privacy Policy or how we handle your personal information, please contact us:
Privacy Officer
SolidCore Engineering Pty Ltd trading as SolidDrafter
Email: support@soliddrafter.com.au
If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner:
14. Updates to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, platform features, service providers, or legal requirements.
If we make significant changes, we may notify you by email, through the platform, or by posting a notice on our website.
Continuing to use SolidDrafter after an updated Privacy Policy takes effect means you accept the updated policy.